It's all fun and games until someone brings up the terms and conditions…

1. Introduction

1.1. These Terms govern your access to the website located at dsugroup.co.za and associated web pages ("Website"). These Terms are a valid and binding contract between you and us. It is therefore important that you read and understand these Terms. You may not access the Website unless you agree to abide by these Terms without modification. By accessing the Website and/or registering on the Website, you signify your agreement to these Terms.

1.2. Important clauses of these Terms, which may limit our responsibility or involve some risk for you, must be paid special attention to.

1.3. These Terms make use of a series of terms and phrases which have specific meanings, listed below together with general interpretive principles.

1.4. If you have any questions regarding our website, the terms, products or services, please email info@dsugroup.co.za.

2. Definitions

2.1–2.6 set out the meanings of terms used throughout these Terms, including "access", "content", "Deposit Account", "intellectual property", "know-how", "Zapper" (our payment processing partner), "post", "Product", "Trade Account", "trademark", "you"/"User", and "us"/"we"/"DSU Group" (DSU Group (Pty) Ltd, registration number 2023/722305/07, a private company incorporated in South Africa).

3. Amendments to the Website

3.1. We may amend these Terms at any time, in any way and from time to time. Amended Terms will be published on the Website and take effect immediately.

3.2. It is your responsibility to review these Terms regularly. If you do not agree with any amendments, you may no longer access the Website.

4. Legal Age and Capacity

4.1–4.2. You may not access the Website if you lack the legal capacity to enter a binding contract with us, or are barred from accessing the Website under applicable law. By accessing the Website you warrant that you are of full legal age, or emancipated, or have guardian consent.

5. We May Change Aspects of the Website

5.1–5.2. We may add, modify or discontinue features without notice. You are free to stop accessing the Website at any time.

6. Personal Information

6.1–6.5. Please refer to our Privacy Policy regarding personal information we collect. You warrant that information you submit is accurate, current and complete, and consent to any verification steps we may take.

7. Privacy Policy

7.1. We take reasonable steps to protect your personal information. Full details are set out in our Privacy Policy, which we recommend you read carefully before accessing the Website.

8. Acceptable Use

8.1–8.4. You may not use the Website for illegal, unlawful or immoral purposes, may not frame the Website without permission, and agree to generally acceptable internet and email etiquette — including no spamming, impersonation, harassment, fraudulent offers, IP infringement, malicious content, unauthorised data collection, privacy violations, or unauthorised access attempts. Breach may result in suspension or termination of access, liability for costs incurred, and disclosure of information where compelled by law.

9. Licences

9.1. We grant you a personal, non-commercial, revocable, worldwide, royalty-free, non-transferable and non-exclusive licence to access our content on the Website, solely to enable your permitted use of the Website. This licence may be revoked. Rights are not transferable without our written permission, and any permitted copying or caching of content is subject to strict conditions, including that cached content is not modified and is refreshed at least every 12 hours.

10. Limitation of Liability

10.1–10.7. To the fullest extent permitted by law, the Website is provided "as is" and access is entirely at your own risk. We do not warrant the accuracy of information on the Website and are not liable for damages, viruses, or unavailability of the Website. Claims relating to Website access must be brought within 6 months of the cause of action arising.

11. Indemnity

11.1. You indemnify us and our directors, officers, employees, agents and contractors against any loss, damage, liability, claim or demand arising from your access to the Website or breach of these Terms.

12. Rights Infringement

12.1–12.3. If you believe your rights have been infringed through unlawful use of the Website, you may lodge a complaint with info@dsugroup.co.za, or with the Consumer Goods and Services Ombud (sharecall 086 000 0272, cgso.org.za, complaints@cgso.org.za).

13. Dealings with Third Parties

13.1–13.3. Links to third-party websites do not constitute our endorsement. We are not responsible for content, goods or services on linked websites, and your dealings with third parties referred to on the Website are entirely at your own risk.

14. Governing Law and Jurisdiction

14.1–14.2. The Website is controlled and maintained from South Africa. South African law governs these Terms, and you consent to the jurisdiction of the South African courts.

15. Legal Service of Documents and Notices

15.1–15.2. We may serve notices to you via your email address; such notices are deemed served no later than 24 hours after being sent.

16. We May Monitor Your Communications

16.1–16.3. Subject to RICA, you permit us to intercept, block, filter, read, delete, disclose and use communications sent to us or via the Website. We reserve the right, but are not obliged, to monitor and remove posted content that violates applicable law or these Terms.

17. Severability

17.1. Any provision found illegal, invalid or unenforceable is severed from these Terms without invalidating the remainder.

18. Termination

18.1. If you breach these Terms, we may immediately and without notice terminate or prohibit your access to the Website and take appropriate legal action, without incurring liability to you.

19. General Terms

19.1–19.4. These Terms constitute the entire agreement between you and us regarding Website access. No indulgence or waiver on our part operates as an estoppel against our rights, and nothing in these Terms creates any agency, partnership or joint venture between you and us.

20. Collection of Cookies

20.1–20.2. Cookies allow us to recognise you and understand your previous visits. You can adjust your browser settings to reject cookies, which may disable some features. Information shared with advertisers is anonymised and not personally identifiable.

21. Online Registration

21.1–21.5. Registration as a purchaser is free and does not obligate you to buy anything. You'll need an email address and a password (minimum 8 characters, including a capital letter, a number and a special character). Keep your password private — we accept no liability for losses arising from its misuse. You must provide complete and accurate information when registering.

22. Product Images, Representation and Description

22.1–22.8. We make every effort to display Products accurately, but actual products may vary in appearance, colours may render differently depending on your monitor, and product descriptions/model numbers take precedence over images in any dispute. Software licences, once ordered, are non-returnable and non-cancellable.

23. Obvious Errors

23.1. We will not accept orders where we identify an inadvertent, obvious error in pricing or product description.

24. Product Pricing and Availability

24.1–24.7. Products are subject to availability and delivered within South Africa only, from a fulfilment store you select. Prices displayed are valid for the day viewed and exclude VAT; we reserve the right to change pricing or specifications without notice.

25–26. Methods of Payment & 3D Secure

Payments by credit card, EFT, Trade Account or Deposit Account are processed via our third-party payment provider, Zapper. Where supported by your issuing bank, 3D Secure may be used as an additional authentication step.

27. Orders

27.1–27.10. By submitting an order you warrant that you are over 18, authorised to place the order, and that sufficient funds are available. We may scrutinise transactions to prevent fraud and reserve the right to decline orders. Acceptable payment methods are Visa/Mastercard, EFT, Trade Account or Deposit Account. A contract of sale is only completed once we dispatch the Products.

28. Delivery

28.1–28.14. We deliver Monday–Friday 08h00–17h00 and Saturday 08h00–13h00 (not Sundays or public holidays) to certain areas; outlying areas may attract a surcharge. It is your responsibility to provide a correct, accessible delivery address; we deliver to the pavement and do not assemble, dismantle or connect items.

29. Order Tracking

29.1–29.2. You can track online orders via "My Account" > "My Orders", and we'll send email/SMS updates. Contact sales@dsugroup.co.za with your order number for assistance.

30–31. Cancellation & Refunds

Orders may be cancelled via email to sales@dsugroup.co.za up until midnight the day before delivery. Refunds are processed for the amount paid, less delivery costs already incurred, into the original payment method, and can take up to 7 business days to reflect.

32. Risk and Ownership

32.1. Risk passes to you on acceptance or delivery of the Products. We retain ownership until payment is received in full.

33. Reviews of Products

33.1–33.3. You may review Products on the Website. We reserve the right to amend or remove reviews deemed defamatory, discriminatory, obscene or otherwise inappropriate, and may contact you for further feedback to improve our Products and services.